Effective Date: April 2022
At A Kind Gesture Homecare, we are committed to protecting the privacy and security of our clients, caregivers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable laws and regulations.
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Information We Collect
We collect personal information that is necessary to provide our home care services, improve our operations, and ensure compliance with legal and regulatory requirements. This may include:
- Client Information: Name, address, phone number, email, emergency contacts, health conditions, medications, care needs, and payment details.
- Caregiver Information: Name, contact details, background checks, certifications, and employment history.
- Website & Communication Data: IP addresses, browser type, device information, and communications via our website, email, and SMS.
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How We Use Your Information
We use collected information to:
- Provide personalized home care services.
- Schedule caregiver assignments and manage staff.
- Process payments and billing.
- Ensure compliance with healthcare regulations.
- Improve service quality and client experience.
- Communicate with clients, caregivers, and authorized contacts.
- Respond to inquiries, feedback, or complaints.
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How We Protect Your Information
We take appropriate security measures to protect personal data from unauthorized access, alteration, or disclosure. These include:
- Secure storage of personal records.
- Restricted access to sensitive data (only authorized personnel).
- Encrypted communications for sensitive information.
- Regular updates to security protocols and compliance procedures.
Despite our efforts, no online or offline data transmission can be 100% secure, and we encourage you to take precautions when sharing personal information.
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Sharing & Disclosure of Information
We do not sell or share personal information with third parties except in the following cases:
- With Consent: We will only share personal information with family members, healthcare providers, or other entities with the client’s explicit permission.
- For Service Provision: We may share necessary details with caregivers assigned to a client’s care plan.
- Legal & Regulatory Compliance: If required by law or in response to a legal request, such as subpoenas, or government investigations, or to protect the safety and rights of our clients and staff.
- Third-Party Service Providers: We may use trusted vendors for billing, IT support, or background checks, ensuring they uphold confidentiality standards.
- SMS Consent Statement: SMS opt-in or phone numbers collected for SMS purposes are not shared with any third parties or affiliate companies for marketing purposes.
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Retention of Information
We retain client and caregiver information only for as long as necessary to fulfill service obligations, meet legal requirements, or resolve disputes. When no longer needed, data is securely deleted or anonymized.
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Client & Caregiver Rights
You have the following rights regarding your personal data:
- Access & Correction: Request access to your personal records and correct inaccuracies.
- Data Deletion: Request deletion of your data, subject to legal and contractual obligations.
- Opt-Out of Communication: Unsubscribe from marketing or service-related messages by replying STOP to text messages or updating preferences.
For any requests regarding your personal information, please contact us using the details below.
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Website & Cookies
Our website may use cookies to improve user experience, track website performance, and provide relevant content. You may disable cookies in your browser settings, but doing so may affect site functionality.
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Updates to This Privacy Policy
We may update this Privacy Policy as needed to reflect regulatory changes or improve our privacy practices. Any updates will be posted on our website, and continued use of our services implies acceptance of the revised policy.
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Contact Us
For any privacy-related questions, concerns, or requests, please contact:
A Kind Gesture Homecare
Phone: 281-975-1597
Email: info@akindgesturehomecare.com
Website: www.akindgesturehomecare.com
By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Thank you for trusting A Kind Gesture Homecare to care for you and your loved ones.